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F.A.Q.

No, Butlair is powered by a team of local experts. The real life team is available 24/7 ready to to help travellers explore their city.

Butlair offers 3 day plans. 1 day for 7€, 3 days for 16€ and 7 days for 28€. The day plans give you access to Butlair service so you can communicate with our team of local experts.

No, you can use one of your favourite instant messaging apps like Facebook Messenger, WhatsApp or WeChat. Just click on “Book Your Butlair” follow the steps.

Butlair is not an automatic service but a service powered by real people! They provide genuine information and insights about their city.

Visit butlair.com and click Book you Butlair. Follow the signup process and you are ready to go.

If you chose Facebook Messenger then just click on Send Message on Facebook Messenger and send your first message.
If you chose WhatsApp then just Butlair’s WhatsApp number on your phone contacts and you are ready to send your first message.
If you chose WeChat then just add Butlair at your WeChat contacts and you are ready to send your first message.
Don’t hesitate to introduce yourself first. Remember, you talk with a real person.

You can start a conversation with one of our experts and ask anything you want. You can plan your stay in a destination, make questions, bookings, anything you want!

Butlair will answer you within a minute. Of course it may take some time to help you based on your request and he may ask you some questions to better understand your needs.

No, we don’t offer this service at the moment.

Of course, in your signup process you can pick any date you want.

You can meet the Butlairs on our blog
Meet the Butlairs!

Unfortunately you are assigned to a local expert due to availability. No one can work 24 hours a day and we want our Butlairs to be happy. Don’t worry though, everyone in our team has worked hard to create our great database of spots and hidden gems within the city.

If you didn’t find an answer to your question don’t hesitate to send an email to hello@butlair.com